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Cloud computing vendors aren’t listening to consumer skepticism

Submitted by Steve Meltzer on December 5, 2009 – 10:04 amComments

listen-to-me-orange-beard

The results of a new Forrester Research survey show that while awareness around cloud computing has grown by leaps and bounds, the concerns of potential adopters remain the same. But apparently vendors and cloud promoters didn’t get the memo.

Forrester conducted its “State Of Emerging SMB Hardware: 2009 To 2010″ survey over two months and returned around 3,000 business respondents. Roughly 51% of those respondents named uncertainty about security in cloud environments the biggest obstacle to adoption.

. . .

While the concepts of cloud computing — self-service and pay-as-you-go computing services and infrastructure — appear to have sunk in, Harmon said that users don’t care to hear about how cloud is going to change the world. They are looking for reassuring specifics and aren’t getting them. Many of these concerns are unfounded, said Harmon, but vendors and their lack of action is not helping.

via SearchCloudComputing.com.

The concerns and responses to them are well summarized here in a thorough post by David Navetta of the Infolaw Group. Wayne Pauley, a cloud computing expert from EMC, also lays out the concerns well from a more technical and “industry standards” and transparency angle in his blog, PrivatelyExposed.

When attending a seminar recently, I voiced concerns over privacy issues in the cloud as it particularly pertained to small non-profit organizations that get donated licenses and therefore have zero bargaining power with the vendors. The response was to show me the cloud vendors extensive privacy policy and point out the fact that this was an enforceable warranty under law.

The response wasn’t that comforting. This wasn’t an assurance that the concerns were being addressed, merely a statement to the following effect: “Don’t worry, we got you covered.” If there were to be a data breach, you can’t put the cat back in the bag. In the case of a breach, the vendor response would likely be to duck for cover.  In most circumstances, a private right of action is illusory as well. How does a small organization with an operating budget of under $1 million take on a billion dollar vendor?

I don’t have the answers. You?

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  • digiphile
    You move from the questioning headline written by Carl Brooks at SearchCloudComputing.com (not TechTarget.com, which is the corporate website.) to a definitive "not listening." I'm glad to see you reading and quoting my colleague but if you're going to excerpt, please attribute accurately. To your point, I question your premise. Amazon, Google, Salesforce.com and others have been responsive (at times) to criticism on data privacy and security concerns, although many questions remain about the recourse that consumers have on these fronts, much less the use of public cloud providers by enterprise customers or government agencies. Even if they are listening, however, I'd agree there does seem to be a lack of action regarding addressing those concerns.
  • Sorry for the mis-attribution - too many identities for my little brain to track. I have changed it to SearchCloudComputing.com.

    To your point, I suppose "not listening" is a little bit hyperbolic. It would be more accurate to say, "not listening well enough (yet)". I am a big fan of cloud computing solutions and believe, especially for small and mid-sized businesses, cloud computing can (and hopefully will) be extremely beneficial.

    I think we agree more than we disagree.

    The vendor terms of service that was shown to me that I allude to in my post, by the way, was from Salesforce.com. It was clear from those terms that they have thought about privacy and written terms that would, at least, satisfy the requirements regarding third-party vendors under the new Massachusetts regulations (which was the topic at the time of the discussion). I question, however, if the goals of cloud computing vendors are merely compliance-based or if they are more aspirational.
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